Apple Watch fails to change after finding out the serial number

As of yesterday, Mr. Chen by aftermarket replacement Apple Watch, the official website is still not query the serial number information. Chen questioned the change to his watch is not authentic, to be responsible for the maintenance of the Apple stores (Xidan Joy City store) proposed return. The store official said, temporarily unable to handle returns, hope that customers continue to wait.

According to Mr. Chen introduced in July, he was in the Apple store (Sanlitun store) to buy a watch. After using more than four months, the watch appears paint, broken sound speakers and other issues. He watches the online booking service, and on November 12 for maintenance at the Xidan Joy City store outlets.

Mr. Chen said that on November 21, he got a new Apple Watch, Apple official website of the watch serial number, but was told not found. He questioned the watch is not genuine. "Apple sale and other issues that need to use serial numbers as proof, is certainly finding out the products in question."

As of yesterday, Apple's official website is still not query the watch serial number information. Apple stores (Xidan Joy City store), responsible person, the serial number and product quality is good or bad if there is no necessary connection. However, the serial number is not recorded in the official website, it will definitely affect the sale and the secondary sales. As for the reason for this situation, it may be technical departments did not timely completion of the serial number of convergence products and aftermarket replacement issue of new products, in order to give a reply later to verify communication with the technical department. Affected serial numbers, return issues raised by Mr. Chen is currently unresolved. "Only the serial number of other issues resolved, talk safeguard other interests."